Find services and contact information for when you need help, support, advice or information about COVID-19.
A free COVID-19 business helpline service is available for all New Zealand businesses. This includes sole traders.
Get support and advice on:
Employers can also get specific advice on people challenges, including staffing changes, employee wellness, and meeting your health and safety obligations.
To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.
Operating at Alert Level 4
If you have an enquiry about the Alert Level 4 rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.
Employment guidance is available for COVID-19-related matters, including pay and leave entitlements, the minimum wage, modifying and terminating employment agreements, and vaccinations.
Employment guide for workers at different COVID-19 Alert Levels
Rules around essential services
Guidance for employers and employees
COVID-19 vaccinations — Q+As for employers
Rights of employees language translations
Temporary changes to parental leave law due to COVID-19
Addressing health and safety concerns
Wage subsidy and leave support: complaints about employers
Modifying employment agreements during COVID-19
Terminating employment agreements during COVID-19
COVID-19: Guidance for payroll professionals
Connected.govt.nz is a service to help New Zealanders connect to the wide range of employment, education and training support and advice available through government agencies.
Connected can assist with:
For more information call 0800 264 737 or visit the Connected website.
New Zealand Trade and Enterprise (NZTE) runs the Regional Business Partners Network (RBP) to support New Zealand businesses and service providers. The network offers:
NZTE also offers export-specific information relating to COVID-19
NZTE’s COVID-19 Business Advisory Funding provides support in areas such as HR, health and wellbeing, business continuity, cashflow and finance management, strategy and digital capability.
NZTE information on Regional Business Partner Network and other business support
Help is available for tourism businesses to navigate a sustainable way forward through the COVID-19 crisis.
Tourism advisory support services can help you work through the range of options available to keep your business running. These may include pivoting your business toward the domestic market, preparing for the Australian market, how to hibernate a business and other options.
Register for tourism advisory support services
Latest information on the tourism recovery programme