This page was set up to provide support and information for those affected by the recent flooding events that occurred in Auckland and the upper North Island region at the end of January 2023.
If you are looking for the latest information or support in relation to Cyclone Gabrielle, please visit our dedicated Cyclone Gabrielle page.
A local State of Emergency was declared in Auckland on 27 January 2023 and extended to Waikato, Northland and Thames-Coromandel a few days later, following extensive rain in the region, which resulted in devastating flooding and widespread evacuations.
For information about a government support package to help those affected by the North Island floods and Cyclone Gabrielle, see:
See below for posters with a link to the Get Ready website encouraging people to stay informed during an emergency.
Posters for reminding people to make a plan as a family to get through an emergency (don't forget your pets!).
To further support our Pacific communities, we've produced translated copies of the white, yellow and red property assessment stickers for homes affected by the floods.
Public information about Cyclone Gabrielle is being led by local Civil Defence agencies. See below for where to find Civil Defence information in your region. You can also check the Local Civil Defence groups webpage.
Below, you'll find links to the most up to date information on welfare centres providing emergency support and accommodation across the northern region.
Northland Regional Council - Civil Defence information page, also see info below:
If you need information, assistance or to report urgent cyclone-related issues in the Northland area, here are the key contact numbers for each district:
• Whangarei: 0800 932 463
• Far North: 0800 920 029
• Kaipara: If you require welfare assistance due to Cyclone Gabrielle please contact 09 439 1111. To report damage to roads or log other service requests please phone 0800 727 059.
Whangārei Civil Defence centre - also Terenga Paraoa Marae on Porowini Ave
Hawkes Bay Civil Defence list of welfare centres by area - or phone the Auckland Emergency Management (Civil Defence) team on freephone 0800 22 22 00.
Tāirawhiti information page - welfare centres are currently being set up but in the meantime, please phone 0800 653 800 day or night for assistance
Taranaki Emergency Management info page - keep an eye on this page for developments and updates
If you and/or your aiga need emergency welfare help, please phone the Ministry of Social Development on freephone 0800 400 100.
Regularly updated key safety messages for getting through an emergency event.
The People's Place, 5 Otāra Road, Otāra
The Pacific Response Hub is a joint venture between key central and local government agencies and local South Auckland community providers.
The Pacific Response Hub exists to create a physically accessible, culturally appropriate hub to fulfil the requirements of Pacific families for short to medium-term support as a result of the Auckland floods.
The hub is committed to providing:
We welcome you to come in, we'd love to be able to support you. We have a range of partner agencies and community providers who want to help with mapping out the support you can get, for the next few weeks, in the areas of Employment, Education, Health & Medical, Financial and Food Assistance as well as Social and Disability.
NB: Please note some support conversations may take up to 15 minutes, but we welcome you to enjoy the refreshments we have on-site while you wait to be seen.
The National Emergency Management Agency (Civil Defence) has the most up-to-date information on the situation in the Tāmaki Makaurau Auckland and northern areas. Please visit their website at:
Visit the Auckland Emergency Management Facebook page for live situation updates:
Translated general information about flooding is available in 12 languages, including Lea Faka-Tonga and Gagana Samoa. Click on the Get Ready government web page and select your language in the top right corner of the page.
The Auckland Council has a webpage that includes regular news updates for the area and information such as where emergency Civil Defence centres are located.
The Waitomo District Council provides Civil Defence updates and information for the Waitomo region. For welfare assistance please phone 0800 932 4357.
If you or your aiga are living in a Kāinga Ora home that has been damaged by flooding, please call the Kāinga Ora team on freephone 0800 801 601.
If the damage means you're unable to live in your home at the moment, please contact the Auckland Emergency Management (Civil Defence) team on freephone 0800 22 22 00.
To check power outages around the area, you can visit the Vector website and enter your address for the latest updates:
For information on affected water and wastewater services, visit:
For the latest updates on road closures and travel advice around the region, visit:
For weather updates visit the MetService website.
Floodwaters can carry bugs that cause disease from the ground surface, septic tanks, and sewerage systems.
It’s important to make sure your food and water aren’t contaminated and to clean up, drain and dry out the house as quickly as possible.
For information on staying safe after a flood, including food and water safety, go to the Te Whatu Ora floods and health web page.
ARPHS has a flooding information page on their website, including health and safety advice and some tips on cleaning up after a flooding event.
South Seas Healthcare is based in Otara, South Auckland, and is available to provide immediate well-being support. If you or a member of your aiga has been affected by the flooding and are in need of well-being or food support, please phone the team on freephone 0800 31 13 31.
The Kelston Community Hub is providing emergency welfare support.
Siaola Vahefonua Tonga Methodist Mission
Siaola is available to provide food and shelter for people affected by the flooding event. If you need help, please call them on freephone 0800 SIAOLA (0800 742 652).
Siaola Community Hub address: 636 Great South Road, Ellerslie, Auckland.
Etu Pasifika Auckland is available to provide emergency support. You can call them on freephone 0800 ETURERE (0800 388 7373).
A social change organisation focused on the well-being of Pacific peoples and South Auckland communities.
If you need food support for you and/or your aiga, please call the Food Hub on freephone 0800 FONO4U (0800 366 648).
An inexhaustive list of community assistance in the Auckland area compiled by Spinoff staff writers, including support for kai, clothing, bedding, clean up, babies, animals, accommodation and finance.
|Dates and times open
|What to donate
Strive Community Trust
253 Buckland Road
204 100 2328
19 February -
Accepting clean up gear:
Bruce Pullman Park Donation Drive
19 Walters Road
|0800 120 908
Accepting at the bright blue container at the Arena for Hawkes Bay:
|Hobsonville Community Trust
214 Buckley Avenue
|Cyclone Gabrielle Donation Drive Hamilton
143 Hall Road
17 February-18 February 2023
|Te Puni Kōkiri
143 Lambton Quay
020 4078 7554
19 February-26 February 2023
|Horouta Marae Porirua
5 Whitford Brown Avenue
18 February-19 February 2023
7-9 Barnes Street
18 February-19 February 2023